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FAQ's - Frequently asked questions:

 

What area does the "home pickup" service cover?

The service runs from Katikati in the north, to Te Puke in the south

Cancellations

  • If a tour is cancelled at least 30 days before the date of travel, a 25% cancellation fee applies

  • If a tour is cancelled 15 to 29 days before the date of travel, a 50% cancellation fee applies

  • If a tour is cancelled 1 to 14 days before the date of travel, a 100% cancellation fee applies

If we are able to re-sell your tour place to another customer then we will refund 100% of your booking fee.

We strongly advise that you arrange travel insurance to cover the costs of any cancellation fees.

Limitations

  • You must advise us of any physical, medical or other special needs that may require assistance or consideration, such as dietary or mobility issues. These must be included on your booking form and should include details of any medication being taken or mobility aids you require. Should we feel that the tour is not suitable for you we reserve the right to decline your booking.

  • Hinterland Tours reserves the right to cancel or postpone a tour where the minimum number of persons has not been met. In such cases we will refund in full any money paid or transfer this to another tour option or date.

  • Hinterland Tours reserves the right to modify the itinerary, including activities and accommodation should the original plan not be possible due to factors beyond our control. Every effort will be made to offer a comparative level of service.

  • You must use your correct and full name when booking and carry photo ID as this is required by Air NZ.

  • Hinterland Tours can not be held responsible for any changes to flights or ferry schedules made by the providers and but will endeavor to minimise any disruption to the tour program. Should any such changes result in additional accommodation or meal costs then these will be charged to the customer.

  • For solo travelers we can usually offer a "single room upgrade" option for a small surcharge.

  • Individual travelers can request to "Room Share" with other single travelers.  Hinterland Tours will not be liable should the room sharing arrangements not prove to be 100% satisfactory for either party.

These terms and conditions are valid from 3rd July 2020 until otherwise advised.

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